![]() This guarantee may be modified or discontinued at any time. Certain payments are not covered by this guarantee. You must contact us and provide the information necessary in order for us to review and provide reimbursement as applicable. We will reimburse you for any fees associated with a check payment that settles prior to the date you selected in Online Bill Pay. If a mistake is made by the Online Bill Pay Service, resulting in a late payment, we may also bear the responsibility for your direct losses or damages. ![]() Should a payment post to your account with the biller after the date that it was scheduled, we will bear the responsibility for late payment fees and interest charges accrued between the scheduled date and the date when the bill is paid. ![]() If you lost your mobile device you should contact your wireless carrier as soon as possible to report the device lost/stolen.As long as your payment is scheduled in accordance with the guidelines described in the Online Bill Pay Service section of the Online Banking Service Agreement, we will reimburse you for any applicable fees charged if the payment settles earlier or later than the date you select. This page can be accessed by visiting the Customer Service tab after signing on to Online Banking, clicking on the Two-Step Verification link under the Security Settings section, and clicking on the Manage button on the Additional Sign On Security tile. You can enroll a mobile device in Additional Sign On Security by clicking on the Enroll Mobile Device link on the Additional Sign On Security page. How can I enroll another mobile device in Additional Sign On Security? If you have more than one mobile device we encourage you to enroll it through Online Banking so you have multiple mobile numbers that can be used for Additional Sign On Security in case your primary device is not available. If you need to access your accounts immediately, you can contact us to have your access reset to be able to sign on. If you don’t have your mobile device with you when you are signing on, we recommend waiting until you have access to your mobile device. What if I don’t have my mobile device with me? Is PNC online banking down PNC mobile app down and not workingWhy is my online banking not workingEnsure you can access other websites. If you are still not receiving the text message with your one-time passcode, ensure that your mobile device is capable of receiving text messages. You can click the ‘Request New Code’ link to have a new code sent to your mobile device. It is common for some problems to be reported throughout the day. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. ![]() What do I do if I don’t receive my one-time passcode when signing on? Zelle outages reported in the last 24 hours. In each instance, the code expires as soon as you use it or within 10 minutes after you receive it on your mobile device. How long is the one-time passcode good for? Will I be sent a new one-time passcode every time I sign-on?Ī new code will be sent to you every time you sign-on. In order to protect your privacy and account information, no one at PNC has access to the Security Questions you selected or to the answers you created.Ĭurrently, Additional Sign On Security is an optional security feature and is not required. NOTE: Only you know the Security Questions/Answers for your account. If you have forgotten the answers to your Security Questions please contact us at: What should I do if I forget the answers to my Security Questions? To turn it on, visit the Customer Service tab after signing on to Online Banking, click on the Two-Step Verification link under the Security Settings section, and click on the Setup button on the Additional Sign On Security tile. You can modify these questions and answers at any time through the Customer Service tab within Online Banking.įor Additional Sign On Security, you’ll first need to turn this security feature on. When you first enroll in PNC Online Banking, after creating your User ID and password, you’ll be prompted to select your Security Questions and answers. Do I need to sign up for these security features?
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